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Information Collection and Use |
| We do not sell, share, or rent any of our customers or website users personal information to others in any way. Any information gathered is used to contact our visitors about their order; about products & services available on our site or to transmit information to our members & users of our services. |
| Order We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user. |
| Cookies We do not use cookies. Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. |
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Log Files We use
IP addresses to analyze trends, administer the site, track user's movement,
and gather broad demographic information for aggregate use. IP addresses
are not linked to personally identifiable information.
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| Sharing We will share only aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person. |
| Shipping We use an outside shipping company to ship orders, and to process credit card orders to bill users for goods and services. This company is committed to our customers privacy & does not retain, share, store or use personally identifiable information for any secondary purposes. |
| Partners & Links When we are partner with another party to provide specific services & the user signs up for these services, the user is giving their information to another company and we recommend users to check that companies privacy statement. This web site contains many links to other sites. Please be aware that Sustainable Life is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. |
| Newsletter If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. |
| Surveys & Contests From time-to-time our site (or partner sites) requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. |
| Tell-A-Friend/Send a Postcard If a user elects to use our referral service for informing a friend about our site, we ask them for the friend's name and email address. Sustainable Life will automatically send the friend a one-time email inviting them to visit the site. Sustainable Life stores this information for the sole purpose of sending this one-time email. |
| Online Security This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'. |
| Offline Security While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to security@sustlife.com. |
| Correction/Updating/Removal Personal Information: If a user's personally identifiable information changes (such as your post/zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can be done by unsubscribing from the service in question or by emailing our Customer Services. (or by Snail Mail/Fax/Phone) |
| Notification of Changes If we decide to change our privacy policy, we will post a notice a the foot of our Homepage. We will useyour information in accordance with the privacy policy under which the information was collected. |
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